FAQ


What does Givewrap give?

Giving is in our name. Giving is what we do. And we are proud to be helping to change the way people give to loved ones and to charity at the same time. In fact, at least $1 from every purchase is given to charity. This means that no matter the size and state of the business, Givewrap prioritises giving.

 

Is Givewrap recyclable?

All of Givewrap’s paper products are 100% recyclable, and do not include any foil or glitter.

 

Where is Givewrap manufactured?

Givewrap uses the best illustrators in the region, and across the world, to create Givewrap designs. Givewrap's sheets and greeting cards are made of uncoated and sustainable paper, and manufactured locally, in Sydney, in a carbon-neutral, paper printing house. Givewrap’s 3m rolls and gift bags are specially produced and manufactured in an amfori BSCI COC compliant factory in China. The amfori BSCI Code of Conduct is a commitment document for amfori members and their business partners to exercise human rights due diligence and environmental protection in their global supply chains in line with internationally recognized principles.

 

Where does Givewrap ship to?

First Australia, then the world! Our motto is you must be able to walk before you run. So, for our first year, we are giving Australia first dibs on Givewrap… Every Australian, anywhere in Australia. Then, we are going to change the way the world gives to loved ones and to charities by going global.

 

How long will my Givewrap take to arrive?

At Givewrap, our team of pickers and packers, pick, pack and dispatch orders daily. For standard post, your Givewrap will take anywhere between 3 to 10 business days. For express post, your Givewrap can take anywhere between 1 to 5 business days. Your Givewrap tracking number will be emailed to you when the package is dispatched by our team.

 

Same Day Delivery - Greater Sydney

Givewrap is now available for Same Day Delivery within Greater Sydney, every weekday. Orders must be placed before 11.30am, so that they can be picked and packed, ready for collection and shipping at 12 noon.

 

Qualifying Post Codes: 2000; 2001; 2002; 2004; 2006-2010; 2011-2013; 2015-2020; 2021-2030; 2031-2040; 2041-2050; 2052; 2055; 2057-2060; 2061-2070; 2071-2077; 2079; 2080; 2081-2090; 2091-2100;
2101-2110; 2111-2120; 2121-2130; 2131-2140; 2141-2148; 2150-2160; 2161-2170; 2171-2179; 2190-2200; 2203-2210; 2211-2214; 2216-2220; 2221-2230; 2231-2234; 2555-2560; 2563-2567; 2570; 2745; 2747-2750; 2751-2757; 2759; 2760; 2761-2763; 2765-2770.

 

Do I need to be home to receive my Givewrap?

Givewrap is protected and packaged to withstand even the clumsiest couriers and wicked weather. So, if you’re not home and our courier determines that there is a safe place for the parcel to be left on the premises, they’ll leave it there and take a photo of the parcel as proof that it was delivered safely. If there’s no safe place, a calling card will be left as normal – and the parcel will be awaiting collection at a nearby collection point for you to sign for. Please know that unfortunately Givewrap cannot be held responsible for any lost or stolen parcels. But karma tends to deal with this in its own way.

 

Can I cancel or modify my order?

Once an order is placed, unfortunately you will be unable to cancel it. If there is an urgent change required, we will give it our best shot to help you rectify the situation so please contact us as
quick as humanly possible at enquiries@givewrap.org

 

What is your refund & returns policy?

Givewrap is in the business of giving and changing lives, and by buying Givewrap so are you. Since at least $1 from every purchase goes to charity, we cannot offer returns or refunds for our products. However, in the absolute miniscule chance that you are not happy with the Givewrap product you have received, please contact us at enquiries@givewrap.org and we will do everything we can to ensure that we give you something you can’t wait to wrap your gifts in. That’s the Givewrap guarantee!

 

Payment Methods

Mastercard, Visa, AMEX, Apple-pay and Paypal